Services

As a trusted advisor to global financial institutions, Rapid Addition offers a range of professional services and support options to meet the highest requirements of our customers and support their innovation strategy from end to end.

Customer Support

Rapid Addition’s Customer Support Team provide a central point of contact for all non-commercial questions associated with our products and services. Our Support Team follows ITIL best practice to provide comprehensive service delivery, from incident management and resolution through to handling general requests, access to technical documentation and so on.

Business hours support, Monday to Friday, is included in our standard product subscriptions and can be accessed through the Rapid Addition Support Portal or the Support Desk email provided to our customers.

For a full description of our support model, please contact your account manager for a copy of our Statement of Service.

Rapid Addition Customer Support visualisation

Professional Services

Rapid Addition Professional Services Team of experienced financial industry technical consultants provides value-added services to support the deployment and enhancements to your RA Platform, including:

Requirement scoping
Design input
Proof of Concept and MVP
Implementation
Testing
Migration support from legacy solutions
Performance tuning
Supporting your developers
New adapter build

Professional Services projects are scoped and agreed with you prior to work commencing to agree deliverables, ensure cost transparency, and define deadlines.

In certain scenarios, our Professional Services Team can offer continuous support under an annual premium service contract where such activities are outside the scope of our standard support model.

Account Management

The Rapid Addition Account Management Team provides the primary relationship point of contact for our customers. All our customers are allocated an Account Manager to ensure that the appropriate Rapid Addition experts are made available to you throughout our partnership, from pre-sales engagement through to requirements assessment, solution design, implementation, training, and post deployment support, upgrades and ongoing relationship management.

Inquire about support and professional services options Rapid Addition can offer to support your trading technology innovation.